How can we help you?

We understand how annoying it is when your parcel hasn't arrived. To solve the problem, we recommend the following steps:

1. Check the tracking information: If you've received a shipping confirmation, check the tracking link or tracking number of your parcel. This lets you follow your delivery and see where your parcel is.
   Link to PostNL tracking:
   PostNL Track & Trace
   
2. Check the delivery time: Check the estimated delivery time you received with your order. Sometimes it takes a little longer due to unforeseen circumstances.
3. Ask neighbours or family: Ask your neighbours or family whether they've taken in the parcel for you. The courier may have delivered it to a neighbouring address.
4. Contact the carrier: If the tracking shows the parcel was delivered but you still haven't received it, contact PostNL directly to report the problem. They can often tell you more about the delivery.
5. Contact us: If the steps above don't solve it, contact us via WhatsApp, email ([email protected]) or phone (+31 85 000 41 08), so we can help you further. We'll do our best to solve the problem as quickly as possible and make sure you receive your order.

We apologise for any inconvenience and appreciate your patience while we work together to find a solution.

In stock and ordered before 23:00? Then we ship it the same working day. If you order at the weekend, your parcel leaves on Monday. In the Netherlands and Belgium you usually have it the next working day; in Germany and France within 1–2 working days.

Shipping costs

• Netherlands and Belgium: always free
• Germany, France, Austria, Luxembourg and Denmark: free from €40, otherwise €9.95
• Other European countries: €19.95 or €29.95. You'll see the exact amount at checkout.
• Business customers in the Netherlands and Belgium: free from €200 excl. VAT, otherwise €7.50

You can easily register a return through our returns portal. Follow the steps below:

1. Register your return here:
   Go to our returns portal via the button below or visit https://evplug.shipping-portal.com/rp/.
2. Refund:
   Once we've received the return, the purchase amount is refunded within five working days to the account you paid with. Please note we can only refund the amount if the product is returned in good condition.

If you have any further questions about the returns process, feel free to contact us. We're happy to help and make sure your return is handled smoothly.

We offer various payment options to make checking out as easy as possible. Accepted payment methods vary by country, but generally you can pay with:

• Apple Pay
• Google Pay
• iDeal
• PayPal
• Klarna
• Credit card (Visa, Mastercard, American Express)
• Bancontact
• Sofort
• Shop Pay

Please note that the availability of these payment methods may vary depending on your country. At checkout, the payment options available for your location are shown, so you can pay safely and easily.