Exchanges and returns
At EV Poll Europe we understand that it is sometimes necessary to exchange or return a purchase. Here is an overview of our policy to ensure that this process runs smoothly:
Return period:
You have 30 days after receiving your order to indicate that you want to return an item. After submitting the return form you have 7 days to return the product.
Conditions:
The returned product must be complete and unused, including the original packaging. Unfortunately we cannot accept damaged or used items for returns. The costs for returning a product are for the customer.
Return procedure:
- Register your return:
Fill in the return form via our Online Retour Portal. - Reimbursement:
After receiving the return, the amount will be refunded within five working days to the same account number with which you have paid. The reimbursement depends on the proper reception of the product.
Right of withdrawal:
You have the right to cancel your order within 14 days of receipt without giving a reason. After cancellation you have another 14 days to return the product. The full order amount, including any shipping costs, is credited as soon as the product has been received in good condition, including all supplied accessories and in the original packaging.
With further questions we are always ready for you. Thank you for shopping at EV plug Europe!