Exchanges and returns

At EV Plug Europe, we understand that sometimes it is necessary to exchange or return a purchase. Here is an overview of our policies to make this process run smoothly:

Return Policy:
You have 30 days after receiving your order to indicate that you wish to return an item. After submitting the return form, you have 7 days to return the product.

Conditions:
The returned product must be complete and unused, including the original packaging. Unfortunately, we cannot accept damaged or used items for return. The cost of returning a product is the customer's responsibility.

Return Procedure:

1. Report your return to:
   Complete the return form via our online returns portal.
2. Confirmation email:
   After submitting the form, you will receive a confirmation email with a link to the status of your request. Please monitor this status as no separate approval email will be sent.
3. Response within three days:
   Within three days, you will receive a response to your request. If the return is approved, you can create a return label to return the product.
4. Refund:
   Upon receipt of the return, the amount will be refunded within five business days to the same account number you used to pay. The refund depends on the proper receipt of the product.

Right of withdrawal:
You have the right to cancel your order within 14 days of receipt without giving any reason. After cancellation, you have another 14 days to return the product. The full order amount, including any shipping costs, will be credited once the product is received in good condition, including all included accessories and in its original packaging.

In case of further questions, we are always at your service. Thank you for shopping at EV Plug Europe!