Products ordered on stock are in stock and on business days before 23:00 ordered before 11:00 p.m., we ship the same day. Delivery time depends on the delivery location:

• Netherlands: within one working day
• Belgium & France: within 2-3 working days
• Rest of Europe: 3-5 working days

Yes, during checkout you can choose to have your order delivered to a PostNL or DHL pickup point.

Please note: different shipping times apply for pickup than for home delivery.
Orders placed before the times listed below are usually shipped the same business day:

• PostNL Parcel Point - before 23:00 hours ordered
• DHL Package Point - before 6 p.m. ordered

You will be notified by the carrier when your order is ready for pick-up.

Yes, you can. You can pick up your order at our warehouse in Ridderkerk, on weekdays during one of the time slots listed below:

• 09:00 - 11:00 a.m.
• 16:00 - 20:00 hours

Address:
Schillingstraat 7
2988 CT Ridderkerk

As soon as your order is ready, you will automatically receive an e-mail. Our warehouse staff will then be ready to hand over your package.

Do you have any questions about pickup? Feel free to contact us - we are happy to help you.

Unfortunately, exchanging a product directly is not possible. Once your return request has been approved and we have received the product, you will be refunded the purchase price within five business days.

Don't want to wait for the refund? Then you can also immediately place a new order after your return has been approved.

You can easily return your product through our online returns portal: evplug.returnless.com

After registering your return, you will receive clear instructions on how to return the product. Once we have received the return in good condition, we will refund the purchase price to the original payment method within five business days.

The difference between a Type 1 and Type 2 plug is in its design, use and compatibility with vehicles and charging points:

• Type 1 is a 1-phase plug with 5 pins, mainly used on older or Asian electric cars such as the Nissan Leaf or Mitsubishi Outlander. This plug has a semicircular shape with one flat side at the top.
  
• Type 2. is the European standard and has 7 pins. This plug supports both 1-phase and 3-phase charging ., and is used by virtually all modern electric cars in Europe, such as the Tesla Model 3, Renault Zoe, Volkswagen ID series, BMW i4, and Hyundai IONIQ. The Type 2 plug is rounder in shape, with two small pins at the top and a central pin in the middle.

Which one do I need?

That depends on your car. Check your vehicle's connector. In Europe, Type is the most common standard.

Looking for a suitable charging cable? Use our car filter to easily find the right charging cable for your car.

A mobile charger, also called wall outlet charger is a portable charging cable that allows you to easily charge your electric car from a normal wall socket (230V). You plug the connector into a grounded household outlet, and the other end into your car - without the need for a permanent charging station.

Mobile chargers are ideal for situations where you don't have a charging station, such as:

• At home (for example, in the driveway or garage)
• On vacation
• With family or at locations without a charging station

They usually charge with 1-phase (2.3 kW to 3.7 kW), which means charging takes a little longer than with a fixed charging station, but it is a reliable and flexible solution.

Notice: Use always use an approved mobile charger with built-in protection against overheating and overloading. And be sure to use only a modern, properly grounded outlet use. Outdated or worn out outlets can overheat and are not suitable for long-term electric vehicle charging.

The charging speed depends on three factors: the charging cable, the connection to the car and the available mains voltage (1-phase or -3-phase).

A standard mobile charger via the wall socket (230V) usually charges with 2.3 kW, while with a 3-phase charging station you can charge up to 11 or even 22 kW can charge.

Also, the on-board charger of your car also plays a role. It determines how much current your vehicle can handle, regardless of the cable or charging station.

Want to charge faster? Then choose a 3-phase cable AND a charging station that supports it, and check if your car can handle 3-phase charging.

Slow loading can have several causes. Often it is due to the limitation of the on-board charger in your vehicle. For example, if your vehicle only supports 1-phase charging, you won't benefit from a 3-phase cable.

In addition, so can the power source (such as a standard wall outlet), ambient temperature or software limitations of the car limit the speed.

Always use a charging cable that matches the maximum charging capacity of your vehicle as well as the charging point, and check that your connection is stable.

No, fast charging via a regular charging cable is not possible. Fast chargers use a DC current connection, while regular charging cables provide AC current.

Fast charging is done through special fast charging stations (e.g. Fastned or Ionity) and requires a separate connection (such as CCS or CHAdeMO), which is already in the charging station as well as the car.

A standard Type 2 charging cable is therefore not suitable for fast charging, but is suitable for home or public AC charging stations.

That depends on your car and the connection to the charge point. Most modern cars in Europe use a Type 2 plug, suitable for both 1-phase and 3-phase charging. Older or Asian models sometimes still use Type 1.

Use our handy car filter in the webshop: select your brand and model, and you will immediately see which charging cables are suitable for your car. This way you can be sure that the plug will fit and that the charging capacity is optimal.

At 1-phase charging you use one power wire, usually good for a charging capacity of 2.3 to 3.7 kW. This is comparable to charging through a regular wall outlet.

3-phase charging uses three power wires, which provides a much higher charging capacity - usually 11 kW or 22 kW - and thus much faster charging times. Not every car supports 3-phase charging. So always check what your vehicle can handle, and choose a cable that matches it.