Privacy Policy

About our privacy policy

EV Plug Europe cares a lot about your privacy. We therefore only process data that we need for (improving)
our services and handle the information that we have collected about you and your use of our services.
We do not make your data available for commercial objectives to third parties.

This privacy policy applies to the use of the website and the services provided by EV Poll Europe.
The starting date for the validity of these conditions is 09/09/2020, with the publication of a new version
The validity of all previous versions. This privacy policy describes which information about you is collected by us,
what this data is used for and with whom and under what conditions this data possibly
can be shared with third parties. We will also explain to you how we store your data and how we your data
Protect against abuse and what rights you have with regard to the personal data you provided to us.

If you have any questions about our privacy policy you can contact our privacy matters contact person,
Find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it,
Which security techniques we use and for whom the data is clear.

Web shop software - Shopify

Our web store has been developed with Shopify software. Personal data that you are on the benefit of our services
make us available to this party. Shopify has access to your data to us
offer (technical) support, they will never use your data for a different purpose.

Shopify is obliged to take appropriate security measures based on the agreement that we have concluded with them.
These security measures consist of the application of SSL encryption and a strong password policy.
Shopify uses cookies to collect technical information with regard to your
Use of the software, no personal data is collected and/or stored.

Shopify reserves the right to collected data
within one's own
share a group to further improve services.

E -mail and mailing lists - MailChimp

We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for its own purposes.
Nderaan Every e-mail that has been sent automatically via our website will see the "unsubscrive" link.
You will no longer receive our newsletter. Your personal data will be stored securely by MailChimp.
MailChimp uses cookies and other internet technologies that provide insight into or e-mails
open and read. MailChimp reserves the right to use your data
To further improve services and to share information with third parties in the context.

Internet provider - Ziggo

We use the services of internet provider Ziggo for our regular business e-mail traffic.
This party has taken appropriate technical and organizational measures to abuse,
Loss and corruption of your and our data to prevent as much as possible.
Internet provider Ziggo has no access to our mailbox and we treat all our e-mail traffic confidentially.

Payment Processors - Shopify

We use the Shopify platform for handling a (part of) the payments in our web store.
Shopify processes your name, address and place of residence and your payment details
Such as your bank account or credit card number. Shopify has appropriate technical and organizational
measures taken to protect your personal data.
Shopify reserves the right to use your data to further improve services
and to share (anonymous) data with third parties in the context.
All the aforementioned guarantees with regard to the protection of your personal data are also
applicable to the parts of ShopifyServices for which they engage third parties.
Shopify Do not store your data for longer than is permitted on the basis of the legal periods.

Reviews - Google Customer Review

We collect reviews via the Google Customer Review platform.
If you leave a review via Google Customer Review Then you are required to enter a name and e-mail address.
Google Customer Review Share this information with us so that we can link the review to your order.
Google Customer Review Also publish your name on your own website.
In some cases Google Customer Review Contact you to give an explanation of your review.
In the event that we invite you to have a review behind, we share your name and e-mail address with Google Customer Review.
They only use this data for the purpose of inviting you to leave a review.
Google Customer Review has taken appropriate technical and organizational measures
to protect your personal data.

Google Customer Review reserves the right to provide services for the purpose of providing services
to engage third parties, for this we have Google Customer Review permission.
All the aforementioned guarantees with regard to the protection of your personal data are
also applicable to the parts of the services for which Google Customer Review hires third parties.

Shipping and Logistics - PostNL

If you place an order with us, it is our job to have your package delivered to you.
We use the services of PostNL for the execution of deliveries.
It is necessary for us to share your name, address and place of residence with PostNL.
PostNL only uses this data for the execution of the agreement.
In the event that PostNL engages subcontractors, PostNL also makes your data available to these parties.

Invoicing and accounting system - e-boekhouden.nl

To keep track of our administration and accounting, we use the services of e-Boekhouden.nl.
We share your name, address and place of residence details and details regarding your order.
This data is used for administering sales invoices. Your personal data will be
Protected and stored.
E-boekhouden.nl is obliged to confidential and will treat your data confidentially.
E-Boekhouden.nl does not use your personal data for purposes other than described above.

External sales channels - Marktplaats.nl

We sell (part of) our items via the Platform of Marktplaats.nl.
If you place an order via this platform, Marktplaats.nl shares your ordering and personal data with us.
We use this information to handle your order. We will go confidentially with your data
have taken appropriate technical and organizational measures to protect your data
against loss and unauthorized use.

Purpose of the data processing

General goal of the processing

We only use your data for our services.
This means that the purpose of the processing is always a direct connection
Keep the assignment that you provide. We do not use your data for (targeted) marketing.
If you share data with us and we use this information - unlike at your request - at a later time
To contact you, we ask you explicit permission for this.
Your data will not be shared with third parties, other than to be in accounting and
to pay other administrative obligations.

These third parties are all confidentiality on the basis of the agreement between
them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the purpose of our
further improve services. This data (for example your IP address, web browser
and operating system) are not personal data.

Cooperation in tax and criminal investigation

In appropriate cases, EV Plug Europe can be held on the basis of a legal obligation
to share your data in connection with tax or criminal investigation by the government.
In such a case we are forced to share your data, but we will be within the possibilities
That the law offers us against this.

Retention periods

We save your data as long as you are a client of us. This means that we keep your customer profile until you indicate
that you no longer wish to use our services.
If you indicate this to us, we will also consider this as a forget request. Based on applicable administrative
We must keep invoices with your (personal) data, this information will
So we save for as long as the applicable period runs.
However, employees no longer have access to your client profile and documents that we as a result
have manufactured your assignment.

Your rights

Pursuant to the applicable Dutch and European legislation, you as the person concerned have certain rights with
regarding the personal data processed by or on our behalf. We will explain to you below what rights
These are and how you can rely on these rights. In principle, we will send copies to prevent abuse and
Copies of your data only to your already known e-mail address with us. In the event that you have the data on a
We will
Ask you to identify yourself.
We keep an administration of handled requests, in the case of a forget request administer
We anonymized data. You will receive all statements and copies of data in the machine -readable
Data layout that we use within our systems. You have the right to submit a complaint at all times
At the Dutch Data Protection Authority if you suspect that we have your personal data
use in the wrong way.

Right

You always have the right to process the data that we (or have) processed and that relate to your person
Or can be viewed for this purpose.
You can make a request with that effect to our contact person for privacy matters.
You will then receive a response to your request within 30 days. If your request is granted, we will send you to us
known e-mail address A copy of all data with an overview of the processors who have this data
Have, stating the category under which we have stored this information.

Rectification

You always have the right to process the data that we (or have) processed and that relate to your person
Or can be traced to do so. You can make a request with that effect to our C
denactor for privacy matters.
You will then receive a response to your request within 30 days. If your request is granted
We have a confirmation that the data has been adjusted at the e-mail address known to us.

Right to limit processing

You always have the right to process the data that we (or have) processed that relate to your person
or can be traced to that end. You can make a request with that effect to our contact person for privacy matters.
You will then receive a response to your request within 30 days.
If your request is granted, we will send you a confirmation at the e-mail address known to us that the
Data until you cancel the restriction is no longer processed.

Right to transferability

You always have the right to process the data that we (or have) processed and that relate to your person or
can be traced to this by having another party performed.
You can make a request with that effect to our contact person for privacy matters. You will then receive within 30 days
A response to your request. If your request is granted, we will send you statements to us at the e-mail address known to us
or copies of all the information about you that we have processed or on behalf of us by other processors or
third parties have been processed. In all likelihood, we can no longer continue the services in such a case,
Because the safe link of data files can no longer be guaranteed.

Right of objection and other rights

In appropriate cases you have the right to object to the processing of your personal data
by or on behalf of EV Poll Europe.
If you object, we will immediately stop data processing pending the handling of your objection.
If your objection is well -founded, we will copy statements and/or copies of data that we (or have) processed to you
Make it available and then strike the processing permanently. Moreover, you have the right not to
automated individual decision -making or profiling to be subjected.
We do not process your data in such a way that this right applies. Do you believe
That this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Cookies from the American company Google are placed via our website as part of the "Analytics" service.
We use this service to keep track of and to get reports on how visitors use the website.

This processor may be obliged to provide access to this data on the basis of applicable laws and regulations.
We collect information about your surfing behavior and share this data with Google. Google can do this information
Interpret in conjunction with other data sets and thus follow your movements on the internet.
Google uses this information to offer targeted advertisements (AdWords)
and other Google services and products.

Changes in the privacy policy

We reserve the right to change our privacy policy at all times. However, on this page you will find
Always the most recent version. If the new privacy policy has consequences for the way in which we already have
Collected data with regard to processing, we will inform you by e-mail.

Contact details

EV plug Europe

Schillingstraat 7
2988 CT Ridderkerk
The Netherlands
T (085) 301 85 20
support@evplug.eu

Information about Online Disputes

The European Commission offers consumers the opportunity to resolve online disputes according to
Art. 14 Section 1 of the ODR (Platform for Disputes). The platform (http://ec.europa.eu/consumers/odr)
serves as a site where consumers outside the courtroom can solve disputes for online purchases.